Trustfx Terms

Terms & Conditions

Our Terms & Conditions

  1. Introduction and Your Acceptance of the Terms of Use
  2. PLEASE READ THESE TERMS OF USE CAREFULLY IN THEIR ENTIRETY BEFORE USING THE WEBSITE, WWW.TRUDEVBRKR.COM OR ANY SERVICE OFFERED THEREIN. BY USING THE WEBSITE OR OTHERWISE ACCESSING OR USING OUR SERVICES, YOU AGREE TO THE TERMS OF USE. IF YOU DO NOT ACCEPT THE TERMS OF USE OR ANY PROVISION HEREIN, DO NOT ACCESS THE SITE OR USE THE SERVICES.
  3. The website trudevbrkr.com (the “Site”) provides Digital Currency related content (the “Publications”) and offers the opportunity to purchase Digital Currency in exchange for Fiat Money and/or sell Digital Currency in exchange for Fiat Money (the “Transactional Functions”).
  4. Trust FX, a company incorporated under the laws of Switzerland with a registered office at 2930 Inland Empire Blvd, offers Transactional Functions to Members (as defined below) on the Site (the “Services”).
  5. Trust FX shall NOT provide any Services in Restricted Locations and TPT Locations (both, as defined below).
  6. The above notwithstanding, the opportunity to engage in Transactional Functions in TPT Locations (as defined below) using the services—and separate platforms—of third party providers (the “Third Party Transactions”) may be made available to you on the Site.
  7. Certain supplemental Third Party Services (as defined below), administered by and wholly under the terms of service of third party providers, may be offered and made available to you on your Account in connection with the Services.
  8. The Publications on the Site are provided by New Bit Ventures Ltd., an affiliate of Trust FX Ltd..
  9. Trust FX and New Bit Ventures Ltd. shall be referred to as “us,” “we,” “our”or “Company“.
  10. The users of the Site shall be referred to as “you,” “your” or “yourself”.
  11. By using this Site, and/or by consuming our Publications, and/or by registering to use our Services, you accept and agree to comply with these terms and conditions governing your use of the Site and the Services (the “Terms of Use”). You should read the entire Terms of Use carefully before you use the Site or any of the Services. If you do not agree to any term of these Terms of Use, you are forbidden to use the Site and the Services.
  12. You acknowledge that the privacy policy (made available on the Site) (the “Privacy Policy”), is an integral part of these Terms of Use, and by using the Services, you also agree that you have read, understood, and accepted the terms of the Privacy Policy.
  13. You further acknowledge that: (i) Company does not have a trading platform, nor does it maintain any investment portfolios; (ii) Company is not associated with any third-party trading-related services or brokers; (iii) Company is not a payment services provider, nor does it act as a payment services provider or process any payments whatsoever; (iv) Company does not accept deposits from users, hold user funds, or keep a balance or credit of any sort (in fiat money or Digital Currency), nor is Company a Wallet Service provider.
  1. Account Eligibility 
  2. By opening an account to use the Services (the “Account”), you expressly represent and warrant that:
  3. you have acceptedthese Terms of Use;
  4. you are at least 18 years of age (or the age of majority in your country of residence and no younger than age 18);
  5. you are of sound mind and capable of taking responsibility for your own actions, and have the full legal capacity to accept these Terms of Use and enter into a transaction involving Digital Currency (as defined below);
  6. all information and details that you submit to us during the initial registration process, and thereafter (including as part of any use of the Services), are true, current, complete and not misleading and, as appropriate, match the name(s) on the credit/debit card(s) or other payment accounts to be used to receive Fiat Money (defined below) in exchange for the Digital Currency; and
  7. your use of our Services in the territory from which you are accessing and using the Services and your Account, is in full compliance with the laws and regulations applicable to such territory.
  1. Registration and Personal Use of your Account
  2. The Site is for your own personal and non-commercial use only. You may only open one Account, and you acknowledge that multiple or linked accounts are not allowed.
  3. You further agree that you will not use any Account other than for your own use, or access the Account of any other registered user (a “Member”) at any time, or assist others in obtaining unauthorised access.
  4. By registering with us, you agree to provide us with current, accurate, authentic, and complete information about you, which may include without limitations, your name, password, e-mail address, postal address, telephone number, ID number, birthdate, identification number, personal bank account details, as prompted by the registration and/or verification process, or as prompted at any time following registration, and you are required to keep any such submitted information updated at all times. We may request additional information as necessary, including in the event of any suspicious activity related to your Account.
  5. Verification Process.  We may verify your details, at any time, by requesting certain documents from you. These documents may typically include a government issued identity card, proof of address, such as a utility bill, and proof of your payment method. We may request that copies of such documents are notarised at your own expense, with a stamp and attestation or certification by a public notary. Should the documents fail our internal security checks for any reason, such as upon suspicion of tampering, or due to suspicious or proven misrepresentation, we shall be under no obligation to accept such documents as valid, and under no obligation to provide feedback on the exact nature of our findings with regards to these documents. In addition, we may request that you participate in a phone or video call to verify your identity.
  6. We may also perform further background checks on you and request any relevant documentation from you for any reason related to your use of the Services and/or as supporting evidence for any information you provide.
  7. You acknowledge that in order to conduct such verification process and/or background checks, we may perform inquiries, directly or indirectly through third party service providers in the attempt to prevent misidentification, fraud, suspicious activity, money laundering or any other forbidden activity, and may take actions with respect to the outcome of such inquiries, as we deem necessary. You hereby provide us with your authorization for such inquiries, including with respect to a query of your account information.
  8. The aforementioned notwithstanding, the Company may, at any time, and in its sole discretion, deny you the option to open an Account, limit the Account that you may establish and maintain, or suspend any transaction pending our review of any information submitted by you.
  9. Confidentiality of your Account.  You acknowledge that you are responsible for maintaining the strict confidentiality of your Account information, including your password, safeguarding your own Digital Currency, and for all activity and transactions that are posted to your Account. You understand that any compromise of your login information may expose your Account to unauthorized access by third parties which may result in loss or theft of Digital Currency or funds from your Account, including linked accounts, such as your linked bank accounts and credit cards.
  10. Security Alerts.  In order to receive security alerts from the Company, you must update the Company with respect to changes in your email address and telephone number. In no event will the Company be held responsible for any damages or losses which you may sustain as a result of compromise of your Account login credentials due to no fault of the Company and/or failure to follow or act upon any notices or alerts that we may send to you. Notwithstanding the above, the Company does not guarantee to provide you with said alerts or to take any other action in this regard, and shall not be held liable for not doing so.
  11. Misuse.  The creation or use of an Account without obtaining our prior express permission will result in the immediate suspension of any such Account, as well as all pending Purchase/Sale offers. Any attempt to do so or to assist others (former registered users or otherwise), or the distribution of instructions, software or tools for that purpose, will result in the Accounts of such users being terminated, without derogating from any other remedy to which the Company may be entitled for such a violation and the Company may take further actions against you.
  12. You are required to notify us immediately of any unauthorised use of your Account or password, suspected compromise of your login information, or any other breach of security, by email addressed to support@trudevbrkr.com
  13. We may terminate the account of any Member who does not comply with our verification or security requests, or otherwise violates the foregoing rules, and such Member may be held liable for losses incurred by the Company or by any third party due to the Member’s non-compliance and/or violation of rules.
  14. Responsibility for Third Party Acts.  Your Account is for your personal use only, and not for the use or access by any third party. In any event, you are fully responsible for all acts or omissions of any third party accessing and/or using your Account.
  15. You agree that you will not use the Services to perform criminal activity of any sort, including but not limited to, money laundering, financing of terrorism, or malicious hacking, as well as gambling operations. In addition, you warrant not using methods to conceal the location from which you access the Site and that you will disclose to the Company your accurate and true location. Should the Company determine in its sole discretion that the activity on your Account is suspicious or related to any prohibited activity or illegitimate operation, the Company may cancel or suspend your Account, block any outstanding transactions, deny any new transactions, and/or freeze any funds available on your Account.
  16. You agree to receive promotional and/or informational emails from us to the email address you provided in your Account. Such emails will be canceled upon your request using the “unsubscribe” option presented in any such email, when applicable.
  17. By registering with us and/or using the Site, you confirm that you did not Mine any Digital Currency you offer us for Sale, and that you did not buy any Digital Currency you offer us for Sale from a Miner.  For the purposes of this Agreement, “Mine” or “Mining” means the process of using cryptographic hash functions to authorize crypto-transactions, and a “Miner” is a person who performs such Mining.
  1. Our Services
  2. Provision of the Services
  3. Purchase of Digital Currency.  The Services allow Members to buy from the Company Bitcoin and/or Ethereum and/or any other digital currency (the “Digital Currency”) that may be available for purchase on the Site from time to time (a “Purchase”).
  4. Sale of Digital Currency.  At the Company’s sole discretion, the Company may also elect to allow Members to sell Bitcoin and/or any other digital currency to the Company (a “Sale”).
  5. Transactions in Exchange for Fiat Money.  Upon successfully opening and establishing your Account following the verification process, you may begin to engage in Purchase and/or Sale transactions of Digital Currency, as applicable, on a per-transaction basis in exchange for USD, EUR, or other fiat currencies as determined by the Company from time to time (collectively and individually, the “Fiat Money”).
  6. No Guarantee of Payment Methods. You may send and/or receive Fiat Money to and from the Company through bank account wire transfers, credit card payment, or a third party processor. However, the Company cannot guarantee that all such payment methods will always be available to you. The availability of each payment method depends on several factors, including but not limited to your location, the identification information you have provided the Company, and certain limitations imposed by third party payment processors, if any.
  7. Non-Provision of Wallet Service.  A program application that stores private and public keys and interacts with applicable Digital Currency blockchain network(s) to enable users to send and receive Digital Currency and monitor their balance is a “Digital Currency Wallet”.  The administration of a Digital Currency Wallet—whether by physical device or paper, local software, online host or otherwise—and its provision as an interface for users to control access to their Digital Currency, manage their Digital Currency keys and Wallet Addresses, track their Digital Currency balance, or execute transactions with their Digital Currency is a “Wallet Service”.  You understand and accept that: (i)Company is not a Wallet Service provider, nor does it act as a provider of a Wallet Service or provide any utility or function of a Digital Currency Wallet whatsoever; (ii) We may recommend or refer you to a Wallet Service administered by an external third-party provider (as described in Section 5.2.2). 
  8. Payments and Transfers. 
  9. Purchase Payments.  You understand and accept the following terms pertaining to any bank wire transfer you send the Company in connection with your Purchase order for Digital Currency:
  10. a payment may, in the Company’s sole discretion, not be accepted by the Company if it is made: (i) to a different beneficiary than specified in the payment instructions presented to you when you place your order; or (ii) from a bank account in a name that does not match your name as registered on your Account with the Company, or that otherwise cannot be identifiable to the Company’s satisfaction as yours;
  11. in the event the payment actually received into the Company’s bank account, net any applicable bank or administrative fees, is lowerthan the payment amount required to fulfill your Purchase order, the Company shall, in its sole discretion, either: (i) update and fulfill the Purchase order in accordance with the payment amount net fees actually received; (ii) cancel and refund your Purchase order; or (iii) contact you to receive new instructions to amend or cancel your order.
  12. in the event the payment actually received into the Company’s bank account, net any applicable bank or administrative fees, is higherthan the payment amount required to fulfill your Purchase order, the Company shall either: (i) update and fulfill the Purchase order in accordance with the payment amount net fees actually received; (ii) fulfill the Purchase order in accordance with the original Purchase order amount and refund the delta; (iii) cancel and refund your Purchase order; or (iv) contact you to receive new instructions to amend or cancel your order
  13. Sale Transfers.  You understand and accept the following terms pertaining to any Digital Currency transfer you send to the Company in connection with your Sale order:
  14. a transfer may, in the Company’s sole discretion, not be accepted by the Company if it is made: (i) to a different Company Wallet Address than specified in the transfer instructions presented to you when you place your order (however, under these circumstances, the Company may, in its sole discretion, accept such transfer and fulfill your Sale order); or (ii) designating a Bank Account for payment in a name that does not match your name as registered on your Account with the Company, or that otherwise cannot be identifiable to the Company’s satisfaction as yours (however, under these circumstances, the Company may, in its sole discretion, accept such transfer and fulfill your Sale order);
  15. in the event the transfer actually received into the Company’s Wallet Address, net any applicable fees, is lowerthan the transfer amount required to fulfill your Sale order, the Company shall, in its sole discretion, either: (i) update and fulfill the Sale order in accordance with the transfer amount net fees actually received; (ii) cancel and refund your Sale order; or (iii) contact you to receive new instructions to amend or cancel your order.
  16. in the event the transfer actually received into the Company’s Wallet Address, net any applicable fees, is higherthan the transfer amount required to fulfill your Sale order, the Company shall either: (i) update and fulfill the Sale order in accordance with the transfer amount net fees actually received, provided that the discrepancy is not more than five percent (5%) of the transfer amount required to fulfill your Sale order (i.e., if the Sale order was for 0.1000 BTC, and we received 0.1025 BTC, we will automatically update and fulfill the Sale order for 0.1025 BTC); or (ii) fulfill the Sale order in accordance with the original Sale order amount and refund the delta (i.e., if the Sale order was for 0.1000 BTC, and  we received 0.1200 BTC, we will automatically fulfill the Sale order for 0.1000 BTC and refund you 0.0200 BTC). Notwithstanding, in either case, the Company reserves the right to, in its sole discretion, either cancel and refund your Sale order, or contact you to receive new instructions to amend or cancel your order.
  17. in the event that you transfer Digital Currency to a Wallet Address other than the Wallet Address specified in the transfer instructions, and such Wallet Address is not a Company Wallet Address, Company shall have no liability whatsoever, including without limitation, have no obligation to complete the Sale order, no obligation to replace the Digital Currency, and no obligation to assist in tracking or recovering such erroneous transfer.
  18. You agree that you will not use Sale orders to relay Digital Currency that was attained by you illegally. Additionally, you warrant not to transfer Digital Currency to us that you obtained, directly or indirectly, from unlawful or illegitimate sources, including but not limited to dark market, and mixing platforms, as well as origins connected with money laundering, terrorism or the funding of terrorism, child abuse, scams and fraudulent activity, ransomware, theft, and gambling operations.
  19. Delivery of Digital Currency.  The Company will use reasonable efforts to deliver the Digital Currency you Purchase to you at the earliest commercially reasonable time in accordance with the terms and conditions hereunder. You acknowledge that delivery of the Digital Currency you purchase may be completed separately from the payment process, and it may take time for the Digital Currency transfer to be processed. You also acknowledge that on some occasions, the Company may not be able to fulfill your Purchase order or deliver the Digital Currency as further explained herein. In addition, you understand that we may charge you certain network fees (third party mining fees, etc.) associated with your Purchase order for Digital Currency. In such case, the relevant network fees will be clearly distinguished as a separate fee on your transaction breakdown and will be deducted from the amount of Digital Currency due with respect to your Purchase order.
  20. Payment of Fiat Money.  You acknowledge and accept that: (i) the Company will use reasonable efforts to pay the Fiat Money for your Digital Currency Sale to you at the earliest commercially reasonable time in accordance with the terms and conditions hereunder; (ii) payment of the Fiat Money for a Digital Currency Sale may be completed separately from the transfer process, and it may take some time for the Fiat Money transfer to be processed; (iii) on some occasions, the Company may not be able to fulfill your Sale order or transfer the Fiat Money as further explained herein; (iv) for your Sale of Digital Currency to the Company, we will pay Fiat Money to the International Bank Account Number (“IBAN” or “Bank Account”) you provide to us with respect to each of your Sale orders and which you verify with us upon our verification request for each order; (v) such verification request may include, without limitation, verification through email or other electronic means; (vi) in the event you do not verify your Bank Account within 30 days of our sending such verification request to you, we reserve the right to send the relevant Fiat Money to the Bank Account you provided to us upon initiating the applicable order, irrespective of any verification from you; and (vii) once we send Fiat Money to a Bank Account, we will be unable to retrieve that Fiat Money from that Bank Account
  21. Wallet Address. 
  22. An identifier of alphanumeric characters which represents a possible destination for a Digital Currency payment is a “Wallet Address” (for example, the Wallet Address for Bitcoin is a string of 26 to 35 alphanumeric characters, beginning with the number 1 or 3). 
  23. You understand and accept that:
  24. we shall deliver the Digital Currency you Purchase to the personal digital Wallet Address that you provide to us with respect to each of your Purchase orders (“Your Wallet Address”) and which you will be asked to confirm with respect to each such Purchase order (“Wallet Confirmation Request”). Wallet Confirmation Requests may be issued, without limitation, through email or other electronic means;
  25. in the event that you do not confirm Your Wallet Address within 4 (four) days of our sending such Wallet Confirmation Request to you, we may, at our sole discretion, either (i) send you the relevant Digital Currency to Your Wallet Address that you provided to us upon initiating the applicable order (irrespective of its confirmation by you), or (ii) cancel the applicable Purchase order and refund you the relevant Fiat Money;
  26. once we send you Digital Currency to Your Wallet Address, we will be unable to retrieve that Digital Currency from that Wallet Address;
  27. the Digital Currency on Sale orders shall be delivered by you to the specific Wallet Address that we provide to you with respect to each of your Sale orders.
  1. No Liability for Errors.  You acknowledge that the Company will not be liable for any error with respect to the instructions you provide, including without limitation erroneous Wallet Address and/or Bank Account information.
  2. No Guarantee of Value or Liquidity.  You understand and accept the risks involved in buying and selling Digital Currency, and specifically your Purchase and Sale of Digital Currency, including the fact that the Company cannot guarantee that any Digital Currency will have, at any time in the future, certain value (if any) or market liquidity. There is no guarantee that you will be able to sell the Digital Currency to any third party at a later time, and in no event will the Company be obligated to purchase from you any Digital Currency, whether bought from the Company or otherwise. (See also Section 16, “Risks“).
  3. Price of Digital Currency and the Execution of Your Order
  4. The rate for Purchase and Sale of Digital Currency, as applicable, shall be determined in accordance with the price as displayed on the Site (the “Price”). The Price is comprised of the Digital Currency market rate and our commission fee; additional fees may apply on top of the Price. Changes to any applicable fees may be made at any time in our sole discretion; it is your obligation to verify applicable fees prior to engaging in any order or transaction; an updated list of applicable fees shall be displayed.
  5. Notwithstanding the above, you hereby understand and agree that the Price displayed on the Site for Purchase or Sale of the Digital Currency is accurate for the thirty (30) minutes immediately following the initial step in the placement of an order (the “Preliminary Price”), and the Preliminary Price which appears on the Site upon your order may not be the final price or rate of your transaction. This is due to the highly volatile nature of the price of Digital Currency and the period of time that may be required for completing the transaction, as further detailed below.
  6. The Final Price of the transaction:
  7. The final price of your transaction (the “FinalPrice”) will be the Price that appears on the Site upon: (i) the processing of a credit/debit card Fiat Money payment in a Purchase order, provided that you successfully submit the payment within the thirty (30) minutes immediately following the initial step in your placement of this order (after which, the order permanently expires and cannot be fulfilled); (ii) our receipt of confirmation of payment from our bank, with respect to a Fiat Money payment made by you via bank wire transfer in a Purchase order; and (iii) the actual crediting of a Company Wallet Address designated by us for your Sale order, with respect to the Digital Currency credited by you to us in that Sale, provided that the crediting was completed within the thirty (30) minutes immediately following the initial step in your placement of this order (after which, the order permanently expires and cannot be fulfilled).
  8. The above notwithstanding, you acknowledge that our performance of additional KYC and/or security validations (e.g. validating the order details with you) may extend beyond the times specified in Section ‎4.2.3.1 above; in which case, the Final Price shall be the Price applicable upon the completion of our additional KYC and/or security validations.
  9. You understand and agree that the Final Price may be either higher or lower than any other rate or price which was previously available on the Site, in accordance with value fluctuation which may occur, and that this may change either in your favor or in the Company’s and we have no control whatsoever on such change. A Price in Fiat Money for a transaction is locked for thirty (30) minutes when the initial step in the placement of the Purchase/Sale order is logged (the Preliminary Price); once the Preliminary Price has expired, the Final Price will apply to any applicable transaction.